Policy Details of Cherry Lane Keepsakes

We Want You to have a FUN & HASSLE FREE Shopping Experience:

	*Free Shipping! -* Details Click Here		*SALE & DISCONTINUED ITEMS!* Click Here
	*5% Returning Customer Discount! -* After your first purchase you are able to purchase any items (Except Howard Miller Clocks) at a 5% Returning Customer Discount. This is figured automatically and is calculated by your previous order's email address or telephone number. This "Loyalty" discount even includes "Sale" or "Discontinued" items along with "Specials" or "Club" incentives (except Wee Forest Folk 5/6 Discount)!		*Email Notifications! -* If you leave our "Check Box" checked, you will be able to receive occasional notices when brands of items you have purchased are retiring or the manufacturer is introducing new products. In NO EVENT do we share your email address with anyone!
	*Fast 24 hr Shipping! -* If Items are "In Stock" (indicated on Website), orders placed before 2 PM Mountain Time, Monday - Friday (except UPS holidays), will ship that same day. Orders after 2 PM will ship the next business day. EXCEPTIONS: Heavy Holiday buying seasons may not enable us to ship "same day" but your order should ship the next UPS business day.		*Easy - Package Tracking! -* It's easy to track most of your orders! If the item was sent UPS then just log onto our "My Orders - Tracking" at the top of any page and click on the "Tracking" button. When shipped by USPS (US Post Office) it will show you when the package was shipped and when it arrived but no information in between. Grandfather clocks are shipped by a "Moving Company" and we will need to help you track that purchase. International Shipment cannot be tracked.
	*100% Satisfaction Guaranteed! -* You must be completely satisfied with our products. We want and strive for a long term relationship with our customers. If for any reason you are not satisfied, you may return the products(s)... no questions asked. See Returns for Details.		*Easy View - Your Purchase History! -* We keep track of all of your purchases for you. You can track and/or see what you have purchased in the past - who you sent them to - etc. Just click on the "My Orders - Tracking" link at the top of almost every page on our Website. We use your email address to keep track of your orders. If you have used multiple email address in the past, we can also combine them so you can view all your previous orders at one time. Just drop us an email.
	*100% Secure Shopping Cart! -* Please feel free to use our SECURE online ordering. If you'd like to talk to a real person, call Toll Free 1-800-404-0145 for all questions or orders.		*Item Availability Indicated! -* "In Stock" is indicated on our Website for products that are available to ship immediately. You can also get an idea as to how many are in stock by looking at the last number(s) of the "Code". If the item is on order it will give you an "anticipated arrival date" or tell you that is is coming in soon. If there is no date, then it usually takes about 2-3 weeks to arrive at our warehouse.
	*Free Gift Cards! - Free* Gift Enclosure Card is available to those purchasing items for gifts. You'll find this service in the Shopping Cart area at "Check Out" where you'll be able to add your personalized comments to the recipient.		*Need to Talk to a LIVE person? -* Feel free to call for questions or to place orders... 1-800-404-0145. Office hours are 7- 5 Monday - Friday. (extended office hours during busy holiday seasons) ...or drop us an email and give us a convenient time to call you! info@cherrylanekeepsakes.com

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